We want people with sight loss to have the skills, equipment and confidence to lead independent lives and we provide specially tailored services to meet individual needs.
Local Advice and Support Officers
Our team of six advice and support officers are professionally trained in supporting people with sight loss. They are based locally in 6 districts across the county:
- Malvern Hills
- Evesham & Pershore
- Wyre Forest.
They provide an extensive range of support to adults in their own homes and the community. They are trained to help you find solutions to overcome fears or challenges by offering practical support, advice and information.
How does the service work?
Before the visit our Advice and Support Officer will contact you and complete a questionnaire. They will then agree a convenient time for the visit to take place. If you would like a family member, friend or another professional with you please just let us know.
During the home visits we will work through an assessment with you to help to identify what assistance you might need.
You will be able to tell the Advice and Support Officer if you are having any difficulties managing tasks at home. They can suggest ways in which you can be supported and show you aids and equipment or which can help you.
Some people may need support to get involved in activities in their community and to feel safe and confident doing so. Your local Advice and Support Officer may provide support initially to help you to develop confidence when attending new activities as well as with training people who provide activities, run services, shops, etc.
Together you will create a support plan that identifies the goals that you want to achieve and how you can work together to achieve these.
These are some of the things your local Advice and Support worker can help with:
- identifying and obtaining appropriate equipment and help with getting this correctly set up
- managing your money
- reading, form filling and sorting out mail
- setting up direct debits for bills
- helping you obtain all the benefits you are entitled to
- assisting you to arrange for adaptations to be made to your house
- helping you find the confidence to get out and about again
- finding local social groups and helping you get involved
- putting you in touch with other organisations that can support you such as the Rehabilitation Officers at the Sensory Impairment Team or Guide Dogs for the Blind or community services such as Care and Repair or Age UK.
In some cases, onward referrals are made to other sight loss specialists
In addition, they can refer you for ongoing support from one of our specially trained volunteers.
Please get in touch with us if you would like to arrange an appointment